APMax

Automated Call Distribution

Record, queue, and efficiently distribute calls to employees in multiple departments.

Over 50 ACD Call Centers in service nationwide delivering options that you would expect from a hosted ACD solution at twice the cost.

Key ACD Contact Center Features

Powerful ACD Reporting Software

Integrated with eLation Billing

Downloadable Call Recordings
IP Agent Console
Remote Agent Feature
Multiple Transfer Options
Supervisor “Listen” Option

Pre-Configured Template Reports
MS Power BI with Central Reporting Option
Reports Available in PDF or Excel

Automatically opens customer billing account.
Call log with timestamp entered into customer billing record.
Call recording automatically attached to customer billing account.

Learn More About ACD

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