Come work with us and help connect people to the world

This role communicates and trains our clients for their use of eLation Software through the conversion process.  The candidate will configure eLation Tables and validate accuracy of client data.  Additionally, they will manage projects by working with clients and development staff to implement eLation functionality.  The position will involve travel and presenting in front of large groups.  After hours call rotations is mandatory.

Responsibilities:

• Work with new clients and development staff to validate data and align client software uses with eLation best practices in the Conversion process, striving for consistency and best possible conversion results.
• Assign conversion tasks to team members and monitor use of the conversion console
• Meet regularly with the conversion team to communicate progress or issues of the conversion process
• Review areas of User Feedback to monitor client requests
• Work project requests from clients and professional services
• Recreate, enter, test, and close software bugs found
• Increase knowledge base and skill level of internal staff by offering and hosting trainings.
• Present webinar and eLation eLevate sessions to increase client knowledge of eLation functionality.
• Regular travel is required to client sites for conversions and training sessions.

Ideal Candidate Skills

• Leadership experience and telecommunications industry knowledge are desirable.
• Degree in Business, Education, Technology, or similar is preferred.

The IT Systems Administrator is responsible for managing and maintaining the company’s IT infrastructure, ensuring optimal performance, security, and availability of systems and networks. This role involves troubleshooting, configuring, and upgrading hardware and software, as well as providing technical support to end-users. This position would also provide IT-related support for our clients as required for the successful operation of our products.

This position is located in Mitchell, SD. Remote work is not available.

Responsibilities:

• System Maintenance: Monitor, maintain, and upgrade IT systems, including servers, networks, workstations, and applications
• Security Management: Implement and manage security measures to protect data and systems from cyber threats
• Technical Support: Provide outstanding technical support and assistance to end-users for hardware, software, and network issues
• Troubleshooting: Perform advanced root cause analysis for software errors and service outages
• Backup and Recovery: Develop and maintain backup and disaster recovery plans to ensure data integrity and availability
• Network Management: Configure and manage network devices such as routers, switches, and firewalls
• Documentation: Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures
• Compliance: Ensure IT systems comply with relevant regulations and standards
• Project Management: Participate in IT projects, including system upgrades, migrations, and new implementations
• Training: Develop expertise, share knowledge with coworkers on the latest technologies, and provide end-user training as needed
• Travel: Some travel may be required.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, Network Security, or a related field
• Professional Experience: Minimum 3-5 years of experience in IT systems administration or a similar role
• Experience with the following technologies: Windows server and desktop operating systems; Networking gear including firewalls, routers, and switches; Microsoft Active Directory and Entra ID; Microsoft Azure or other cloud computing platforms; Microsoft SQL Server or other cloud computing platforms; Microsoft IIS or other web servers; Microsoft Hyper-V or other virtualization platforms; and Linux

Skills:

• Robust understanding of fundamental IT protocols including TCP/IP, DNS, HTTP. SMTP, ect
• Proficiency in the installation and setup of various types of networking gear, server hardware, and desktop and laptop computers.
• Fervent desire to keep current with the latest state-of-the-art technology in the areas of communications, networking, hardware, and software.
• Excellent problem-solving and oral/written communication skills.
• Ability to work both independently and in a team environment.

This position reports to the eLation Financials Support Manager. It is a full time scheduled based on a 40-hour work week with availability between 8am to 5pm CST.

Remote work will be considered for the right candidate with eLation Financials experience.

Travel is required with this position, both to Mitchell, SD and to our client sites.

Having an accounting or financial software experience and/or education will be critical to your success in this position. Additionally, your technical abilities will enable you to address client’s software-related inquiries.

When you are part of the eLation Financials team, you will:

• Provide exceptional customer service, support, training, and data verification for  our clients that use the software via various channels, including phone, email and a ticketing system.
• Lead software conversions independently, including data verification and assisting clients in configuration of the software to meet their business needs.
• Train clients on functionality within the software.
• Troubleshoot technical issues, and provide step-by-step guidance for issue resolution.
• Understand clients’ accounting processes and offer insights on utilizing the software for optimal results.
• Collaborate with the development team to escalate and prioritize complex technical issues.
• Document and track client interactions and resolutions in our ticketing system.
• Create support documentation, knowledge base articles and video tutorials.

These are skills that we are looking for in our ideal candidate:

• Bachelor’s degree in Accounting, Finance, Business or related field or equivalent experience
• Strong foundational knowledge of accounting principles and practices
• Basic to intermediate technical skills, with the ability to troubleshoot software-related issues
• Excellent communication skills, both written and verbal
• Customer-centric attitude with a focus on delivering exceptional customer support
• Strong organizational skills and the ability to manage multiple client issues and projects simultaneously
• Familiarity with financial software is a plus
• Previous customer support experience is an advantage
• Experience with telecommunication companies, electric cooperatives or municipalities is preferred

These skills would be helpful but are not required:

• Telecommunications industry experience
• Experience working with our eLation Financials software