In the video operator industry, where profit margins are narrow, enhancing efficiency and providing competitively priced video services are essential for adding value to broadband offerings and maintaining a competitive edge. The Virtual Remote Support tool on the MG-TV platform from Innovative Systems has been instrumental in saving thousands of truck rolls over the years. Here’s what customers from across the country have to say:

“The Virtual Remote offers an efficient, economical tool to better support our customers.”

Justin Hayhurst, Citynet, WV

“We have had a significant reduction in service calls that are now managed from our office with the Virtual Remote included with the Innovative video software. This new support tool increases efficiency and will add savings for the Tullahoma citizens.”

Brian Langham, Tullahoma Utilities Board, TN

“70% of our video trouble calls are handled using the Virtual Remote, and when you have thousands of set top boxes to manage, that is a huge money saver.”

Andy Hulscher, Alliance Communications, SD

“The support tools and integration help with the demographics that our company serves in both St George and Lake Las Vegas. The Virtual Remote has been extremely beneficial in supporting customers with mouse clicks instead of truck rolls. Lake Las Vegas and St. George are about 130 miles apart and having stability in our video solution is essential to customer satisfaction.”

Scot Susman, Cable Systems, UT and NV